Privacy Policy
How Last Minute Movers collects, uses and protects your personal information.
Last Minute Movers ("we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what information we collect, why, and how we use, store and protect it.
What We Collect
When you request a quote or contact us, we may collect:
- Your name, phone number and email address
- Your pickup address, delivery address and preferred moving date
- The type of property you're moving from/to and details about the job
- Any other information you choose to include in your enquiry
We only collect what we need to provide you with a quote and carry out your move.
How We Use Your Information
- To respond to your quote request and arrange your move
- To contact you about your booking, including scheduling and updates
- To improve our services and respond to enquiries or complaints
- Where required, to meet our legal and regulatory obligations
We do not sell or rent your personal information to third parties.
Disclosure of Information
We may share your information with trusted service providers who help us operate our business (for example, our booking or quote-management systems), only to the extent needed to provide our services to you. We do not disclose your information to other third parties except where required by law.
Cookies & Analytics
Our website uses Google Tag Manager and may use Google Analytics to understand how visitors use our site and to measure the effectiveness of our advertising. These tools may use cookies, which you can control or disable through your browser settings. This data is aggregated and does not identify you personally.
Data Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure.
Access & Correction
You may ask us for access to the personal information we hold about you, or ask us to correct it, at any time. Contact us using the details below and we will respond within a reasonable timeframe.
Complaints
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Contact Us
For any questions about this Privacy Policy or your personal information, call us on 0491 799 907.
This policy may be updated from time to time. Last updated September 2026.